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Tapo Smart Camera

Issues with refreshing

Issues with refreshing

Issues with refreshing
Issues with refreshing
2026-04-05 06:53:44 - last edited 2026-05-07 00:45:18
Tags: #Device Connectivity #Tapo App Related
Model: Tapo C220   Tapo C225  
Hardware Version:
Firmware Version:

(Unable to enter model in the model field)

I have both C220 and C225 and I always have issues assessing the cameras because they aiways fail to refresh!
Tapo should increase their bandwidth as their pool of users increases!

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Re:Issues with refreshing -Solution
2026-04-07 08:21:56 - last edited 2026-05-07 00:45:18

  @_RA 

Hi,
If you can't view the camera's live feed in the Tapo app, please follow the instructions below to troubleshoot.
What should I do if I can't view the Tapo camera?
 

If the same phenomenon persists, please confirm the following information.
  1. What's the LED status on your camera, such as solid green, solid red, etc.?
  2. Is your phone connected to the same Wi-Fi as the camera when it streams your camera's live feed? Is the camera online in the Tapo app?
  3. What's the model number and OS version of your phone? What's the Tapo app version?

 

Best Regards

>> Check What's Currently Going on With Deco >> Deco Wi-Fi Heatmap ready for all Deco models
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Re:Issues with refreshing -Solution
2026-04-07 08:21:56 - last edited 2026-05-07 00:45:18

  @_RA 

Hi,
If you can't view the camera's live feed in the Tapo app, please follow the instructions below to troubleshoot.
What should I do if I can't view the Tapo camera?
 

If the same phenomenon persists, please confirm the following information.
  1. What's the LED status on your camera, such as solid green, solid red, etc.?
  2. Is your phone connected to the same Wi-Fi as the camera when it streams your camera's live feed? Is the camera online in the Tapo app?
  3. What's the model number and OS version of your phone? What's the Tapo app version?

 

Best Regards

>> Check What's Currently Going on With Deco >> Deco Wi-Fi Heatmap ready for all Deco models
Recommended Solution
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Device Connectivity Tapo App Related