@Johnhylee Hi, welcome to the community. "After receiving the email to reset the password, the unit is not functioning.” -Did you reset the password of the TP-Link email account? When Deco X20-4G...

@RogerBadger Hi, welcome to the community. Can I have a screenshot of the following error message: "when I try to set-up Surfshark VPN, I just get the message "Network Error. Please try again later""...

@MCH-83 Hi, welcome to the community. May I know your mobile service provider? How about the current firmware version of the Deco X50-5G? -It is recommended to test whether the beta firmware here...

@trospe Hi, welcome to the community. Are you currently next to the Archer NX200? Have you changed the SIM card recently? Wait for your reply. Best regards.

@islat @Muggo Hi, the factory reset of Deco only needs holding the reset pinhole for 1s. You can refer to the setup video here: https://www.youtube-nocookie.com/embed/H9UbjtfMSDY Best regards.

@quq77ujw8jj2quy Hi, thank you very much for the update. It is suggested to hold the reset pinhole (it is at the bottom of the Deco E4) for 1 second only to run a factory reset first. When the LED...