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MR6400 NO-IP not working

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MR6400 NO-IP not working

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

MrSlash

2019-06-24 16:33:49 - last edited 2020-02-20 19:20:06

Posts: 13

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Registered: 2019-06-19

MR6400 NO-IP not working

2019-06-24 16:33:49 - last edited 2020-02-20 19:20:06

Model: TL-MR6400

Hardware Version: V3

Firmware Version: 1.6.0.0.9.1 v0001.0 Build 181022 Rel.40644n

Hi,
I'm trying to get NO-IP working on this routers and it will not connect.

Every time I try to login, it shows an error indicating "Authentication error". There is some weird and miraculous moments i hit log in and it works, but it actually doesn't do anything or refresh the IP. If I log in to the router after a few minutes or hours, it shows again "Authentication error".

I've rechecked the password, reset it, even copy+past. It does not work.
Right now, my only way to update the Dynamic IP is to update it on the NO-IP website itself.
The NO-IP app installed works and connected from the network no issues what so ever, but i want to set it on the router and have it update the IP.
It doesn’t even have an interval option to indicate to update ever so often.

I've seen some posts that have indicated that they had the same or similar issue as me and an updated version of the firmware fixed their issue.

Can you help me please? Thanks in advance.

1 Accepted Solution

MrSlash

LV1

2020-02-09 17:43:20 - last edited 2020-02-20 19:20:06

Posts: 13

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Registered: 2019-06-19

Re:MR6400 NO-IP not working-Solution

2020-02-09 17:43:20 - last edited 2020-02-20 19:20:06

Hello @Diegox , It seems that the issue i had was that it was related to the password special characters.

It seems like having "#" or "&" did not work. The issue only happens on this router, so there must be an issue with the escape or translate of these characters when sending to No-IP.

All i did was change the password to other characters until i found one that worked.

Now all is OK and can connect fine. This info i have already provided to TP-LINK support through email.

Hope this helps, :D

Recommended Solution

5 Reply

Kevin_Z

2019-06-25 03:07:59

Posts: 22083

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Re:MR6400 NO-IP not working

2019-06-25 03:07:59

Hi,

Below is the instruction to set it up, please take a picture of the NO-IP settings page and send to us.

https://www.tp-link.com/support/faq/1682/

Meanwhile, what is the current internet IP address?

Please send a screenshot of the error message when you tried to login to the router.

Thanks in advance, and have a nice day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

MrSlash

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2019-06-25 09:56:11

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Re:Re:MR6400 NO-IP not working

2019-06-25 09:56:11

Hi,

Settings Dynamic DNS: Made sure there are no strange characters and even copy+past the password in, same copy+past i used to log in to no-ip website.

Current public IP: 77.209.223.115 (subject to change)

Kevin_Z

2019-06-27 07:00:08

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Re:Re:Re:MR6400 NO-IP not working

2019-06-27 07:00:08

Hi,

Thanks for your reply, we tested at our lab and the NO-IP works properly.

While back to your case, in order to fix it, our engineer will email you later, if you want to do more troubleshooting, please check your inbox.

Have a nice day.

Diegox

LV1

2020-02-08 13:58:12

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Registered: 2020-02-08

Re:MR6400 NO-IP not working

2020-02-08 13:58:12

@MrSlash Hi, I have exactly same issue using MR6400 v1. With latest Firmware version: 1.0.13 Build 180522 Rel.50341n

I configured no-ip ddns with correct user, password and domain name but at login the staus remain always in Connecting....

Password has only capital and normal letter and number.

Can you help me? Any firmware upgrade to solve the issue?

MrSlash

LV1

2020-02-09 17:43:20 - last edited 2020-02-20 19:20:06

Posts: 13

Helpful: 3

Solutions: 1

Stories: 0

Registered: 2019-06-19

Re:MR6400 NO-IP not working-Solution

2020-02-09 17:43:20 - last edited 2020-02-20 19:20:06

Hello @Diegox , It seems that the issue i had was that it was related to the password special characters.

It seems like having "#" or "&" did not work. The issue only happens on this router, so there must be an issue with the escape or translate of these characters when sending to No-IP.

All i did was change the password to other characters until i found one that worked.

Now all is OK and can connect fine. This info i have already provided to TP-LINK support through email.

Hope this helps, :D

MR6400 NO-IP not working

MR6400 NO-IP not working

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