VR2800 Issues on Sky VDSL

VR2800 Issues on Sky VDSL
VR2800 Issues on Sky VDSL
2020-10-02 11:08:49 - last edited 2020-10-07 06:16:24
Hardware Version: V1
Firmware Version: 0.5.0 0.9.1 v006c.0 Build 200710 Beta.50656n

Hoping someone can assist here, I recently purchased a new TP-Link VR2800 to try instead of my Sky Broadband Hub (SR203). I was looking to compare Wi-Fi and see if the additional features via the VR2800 would suit me better.

 

However since having the router setup (which was easy to do with the built in Sky/MER setup) I am seeing a slow decline in downstream connections after the router disconnects each night.

 

Initially the sync stats were 43999/19999 which was same as the Sky router (stuck on 44/20 profile), but then each night since setup I have seen a disconnect around 2am and stats reducing, first was 39999/19999 and then last night down to 34999/19999.

 

Logs show the following for when the disconnect takes place around 2.30am - "DSL Link Down, remote disconnect detected" before then showing it reconnect at the lower speed. 

 

Router stats below:

Line Status:  Connected

DSL Up Time:  0 days 9 hours 18 minutes

DSL Modulation Type:  VDSL2

Annex Type:  Annex A/L

 

Upstream - Downstream

Current Rate (kbps) 19999 - 34999

Max Rate (kbps) 22933 - 63677

SNR Margin (dB) 7.6 - 14.4

Line Attenuation (dB) 23.7 - 12.2

Errors (pkts) 52 - 4433

 

Not sure if anyone can help or suggest anything with the TP-Link router? The errors I am not sure if normal for 9hrs, i assume I am now on a 35/20 type profile and so one option might be to plug the sky router back in and contact them as my min guaranteed speed is 37mb (but 42mb-62mb listed as achievable). But wanted to check there wasn't something in the settings i could look at. 

 

Thanks

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Re:VR2800 Issues on Sky VDSL
2020-10-15 08:41:55

@Jamesca 

Good day,

Thank you very much for your time and patience.

Sorry for the delay.

Based on the error message, and it is more like a service provider issue that they refreshed the DSL connection every night to check the DSL service.

But since the SR203 had no problem at all, if you do not mind, maybe you could try to set up the SR203 as a DSL bridge, then configure the Archer VR2800 as the wireless router mode to have a look;

 

By the way, when the speed slowed up after connected recovered, what did you need to do to improve the speed, reset the modem and set it up from the beginning?

Thanks a lot.

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