VR2800 sync speed issues - Sky ISP (UK)

VR2800 sync speed issues - Sky ISP (UK)
VR2800 sync speed issues - Sky ISP (UK)
2020-10-02 20:25:35
Hardware Version: V1
Firmware Version: 0.5.0 0.9.1 v006c.0 Build 200710 Beta.50656n

Hello,

 

Hoping someone can assist here, I recently purchased a new TP-Link VR2800 to try instead of my Sky Broadband Hub (SR203). I was looking to compare Wi-Fi and see if the additional features via the VR2800 would suit me better on my VDSL2 line.

 

However since having the router setup (which was easy to do with the built in Sky/MER setup), and despite the router being powered on and connected for nearly 3 days now, I am seeing a slow decline in downstream connections with the router disconnecting at night.

 

Initially the stats were 43999/19999 which was same as Sky router (on a 44/20 profile), but then every night it will disconnect around 2am and stats reduce, first was 39999/19999 and then last night down to 34999/19999. 

 

Logs show the following for when the disconnect takes place - "DSL Link Down, remote disconnect detected" before then showing it reconnect at the lower speed. My assumption is that this is DLM acting due to issues.

 

Router stats below:

Line Status:  Connected

DSL Up Time:  0 days 9 hours 18 minutes

DSL Modulation Type:  VDSL2

Annex Type:  Annex A/L

 

Upstream - Downstream

Current Rate (kbps) 19999 - 34999

Max Rate (kbps) 22933 - 63677

SNR Margin (dB) 7.6 - 14.4

Line Attenuation (dB) 23.7 - 12.2

Errors (pkts) 52 - 4433

 

Not sure if anyone can help or suggest anything with the TP-Link router? The errors I am not sure if normal for 9hrs, i assume i am now on a 35/20 type profile and so one option might be to plug the sky router back in and contact them as my min guaranteed speed is 37mb (but 42mb-62mb listed as achievable). But wanted to check there wasn't something in the settings i could look at. 

 

Thanks

2
2
#1
Options
3 Reply
Re:VR2800 sync speed issues - Sky ISP (UK)
2020-10-03 06:36:25

@Jamesca 

Good day.

Thank you very much for your time and patience.

Normally, as long as the internet is working fine, the basic configuration has no problem.

How long have you had the modem and Did this issue happen since you bought it?

When the internet disconnected, would you see the DSL light turned off on the modem?

Would the internet come back automatically when it dropped out?

Thanks a lot.

0
0
#2
Options
Re:VR2800 sync speed issues - Sky ISP (UK)
2020-10-03 08:40:20

@Sunshine 

 

Hello, the router is 3 days old so this happened each night since I got it.

 

It hasn't disconnected during the day, according to the logs it has re-sync'd overnight around 2am so I don't see the LED lights when it happens sorry. It is fine in the morning so it reconnects fine just sync speed has dropped.

 

thanks 

0
0
#3
Options
Re:VR2800 sync speed issues - Sky ISP (UK)
2020-10-06 19:36:03

Has disconnected 5 out of the 7 nights i have had the router now, again last night so has happened Tues, Wed, Thurs, Fri and Mon nights.

 

Below is the latest logs to confirm although speed has remained as is. 

 

ID Time Type Level Log Content
1 2020-10-06 00:59:54 SYSTEM Notice DSL Link Up us/ds 19999/34999 kbps Type PTM Annex B
2 2020-10-06 00:59:53 SYSTEM Notice DSL Training G.993 Channel Analysis
3 2020-10-06 00:59:42 SYSTEM Notice DSL Training G.993 Started
4 2020-10-06 00:59:31 SYSTEM Notice DSL Training G.994
5 2020-10-06 00:59:28 SYSTEM Notice DSL Link Down, remote disconnect detected

 

Line Status: Connected

DSL Up Time: 0 days 19 hours 29 minutes

DSL Modulation Type: VDSL2

Annex Type: Annex A/L

  Upstream Downstream
Current Rate (kbps) 19999 34999
Max Rate (kbps) 23012 57912
SNR Margin (dB) 7.5 13.2
Line Attenuation (dB) 23.6 12.2
Errors (pkts) 194 0
0
0
#4
Options