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Powerline Adapter Red Light (1 out of 4) 1.5 years in

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Powerline Adapter Red Light (1 out of 4) 1.5 years in

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PleaseSendHelp

2021-03-01 00:49:50 - last edited 2021-03-01 15:45:59

Posts: 2

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Registered: 2021-03-01

Powerline Adapter Red Light (1 out of 4) 1.5 years in

2021-03-01 00:49:50 - last edited 2021-03-01 15:45:59

Model: TL-PA7010P KIT

Hardware Version: V2

Firmware Version:

Recently my power line network adapter failed. I first noticed that the ethernet wire when plugged in would show Unidentified network. I confirmed that the ethernet wire worked properly, and plugged it directly into the router and internet was recovered.

I investigated all four of my powerline network adapters, three of the four had three green lights, but one of them has a red light on the powerline LED.

After resetting the power line adapter and connecting it close to the others, it still continued to have a red light. I even swapped outlets. All the power line adapters were purchased in 2019, at different time points. The one I own has a model number that ends in US and its version is 2.0.

Are there any steps to help diagnose and repair this problem? Or am I left up to purchasing more adapters because this one failed?

1 Accepted Solution

PleaseSendHelp

LV1

2021-03-01 15:45:23 - last edited 2021-03-01 15:45:59

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Registered: 2021-03-01

Re:Powerline Adapter Red Light (1 out of 4) 1.5 years in-Solution

2021-03-01 15:45:23 - last edited 2021-03-01 15:45:59

@Solla-topee

Thank you.

After getting the PLC utility working, and checking firmware was up to date, I noticed that the master adapter was not visible when viewing the connections. Transmissions were high quality speed (50+ mbps) between the non-master adapters. Coming from a working adapter and adding the "faulty" one using the key on the back, I was able to see that it could connect to the master but transmissions were low quality speed.

I reseated the master on the outlet, and the connections were restored. I still don't know the cause of the problem, but the issue was resolved. Thank you again for all of your help!

Recommended Solution

2 Reply

Solla-topee

2021-03-01 03:05:08

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Re:Powerline Adapter Red Light (1 out of 4) 1.5 years in

2021-03-01 03:05:08

@PleaseSendHelp

Red power line LED means adapter is paired with a weak powerline signal, but the unit should get still Internet from router.

Please make sure the Master adapter is wired to router is properly with all 3 Leds On.

Try a different Ethernet cable between router and Master adapter, and try a different LAN port on main router.

If still no Internet, please check the IP address on your powerline extender (salve adapter)

https://www.tp-link.com/support/faq/838/

Disconnect the Master adapter from router and connect a PC directly to router ( using the same cable that adapter used ) , please share us a photo of PC ‘s IP address at that time.

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PleaseSendHelp

LV1

2021-03-01 15:45:23 - last edited 2021-03-01 15:45:59

Posts: 2

Helpful: 2

Solutions: 1

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Registered: 2021-03-01

Re:Powerline Adapter Red Light (1 out of 4) 1.5 years in-Solution

2021-03-01 15:45:23 - last edited 2021-03-01 15:45:59

@Solla-topee

Thank you.

I reseated the master on the outlet, and the connections were restored. I still don't know the cause of the problem, but the issue was resolved. Thank you again for all of your help!

Powerline Adapter Red Light (1 out of 4) 1.5 years in

Powerline Adapter Red Light (1 out of 4) 1.5 years in

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