@TWPS 

Hi, actually we have made a clear statement about the feature request to allow manually selecting the channel and channel width.

This request has been refused and there is no plan to allow manually selecting the channel.

Since there is no intention to add this feature, if users have any performance issues about the channel, I hope you could provide more details about what the problem is.

So that the engineers could help us check whether it is related to the channel and provide a suitable solution.

@TWPS That is true, Actually all cheap TP-Link routers can do that.

So you can expect firmware for that after 5-6 years, if TP-Link decide. 

M9 Plus is just expensive piece of plastic.

@TWPS Hello TWPS,

Thank you very much for your reply.

First of all, I want to say that such posts from other users make me know that I am not the only one with a problem, as TP-LINK claims.

Second, congratulations on having a remote session. They promise me too, but I'm not surprised it won't happen soon. Like most things they say, this is a scam.

About the support - they have a local support, but let me tell you my expirience today with it:

- It is not in my native language is in country near mine.

- They don't have a clue what they are talking about, and they say "If you are not satisfied with TP-Link, just buy something else".

Here is my expirience from today:

1) I contacted them with LiveChat from the page. It appeared in different language, but this is OK for me.

Asked first question: "How to daisy chain my Decos" with very polite comrade. They sent me a link and banned me!

- I wrote them on Facebook why they banned me, and they (answer week after week, slwoer than the global support) wrote that it was "technical problem". Talked to LiveChat support (the service that they are using) and they said if the message is "The user is banned", as it is, that means that somebody (Nicolae from TP-Link Romania) banned me for some reason.

Honestly, I don't know why is the reason, just asked a question.

When I told to @TP-Link all these things and since I have screen recording of the chat (I informed them about that), they claimed after few arguments from my side, that they banned me, because they answered my questions.

2) During this time I tried to contact the "hotline". It said that the number is not existing. This is what they later said about that:

"The hotline was down because of a damaged fiber optic cable from ISP. They did their best to replace it as soon as possible, so now the call center is operational. This depends on our ISP, not on TP-Link, please understand"

Also they stated later: "Yes, is still a hotline. Technical problems can happen, which depend on other companies"

(have email with that, I informed them that I will forward it to the forum and my lawyer)

3) I entered from 4G into the LiveChat again (gues what.. it is working from there) and asked my questions again. Gave negative rating and the employee told me, she will ban me again, because I gave negative rating. Can you imagine that?

4) Most funny of all was when the support sent me an article in TP-Link site, when she said "Network Mesh" and "TP-Link Mesh" (also "zigbee" and "TP-Link Zigbee") are not the same things. And guess what - in the article was written that they should be able to daisy chain.

After that, she said multiple times to change my rating. Here is a few things, said from the local support from the chat and email, just to know what their level of "support" is:

"Also, please stop requesting functions or services we do not claim we offer. Please consult the public manuals, guides and product descriptions in order to check the complete functions for your product"

"Please note that the function you requested is not described on the box or in product’s manual. We did not state that you can manually select the source of the signal."

"The chat was closed because your questions have been already answered before. We also have to provide help to other customers – we hope you can understand" - I am not sure what they mean by "support"

"In the manual, is not written that you can select the signal source. If you were not sure, you could have asked about this function before choosing this product"

"If you had other questions, you should have asked them. But your conversation was about previous questions, that were already replied"

"M5 is our most used product, so our R&D team decided to update only M5"

5) I asked them multiple times to send me the transcript of the chats, because I have only screen recordings + the interface was in Romanian, which I can't understant and they said then can't, because they don't have an access. Asked LiveChat about that too, and guess what - they can...

So don't be sorry, because local support is people who just use our money to do nothing.

@TWPS P.S. What country do you live on, can we make a class lawsuit agains them, becuase this is misleading advertisment and lack of the support in the legal deadlines?