New Release Deco APP Release Note
@Salehuddin, Hi, It might not be related to the Deco APP and you could refer to the suggestions on this link:
We couldn't find Deco. Something wrong with the Cloud service
GeminiSaga, Hi, I have an iPhone SE2 as well and may I know what you mean that "it didn't detect a Deco M4", the APP failed to find M4 during the configuration or something else? Maybe you can tell me more details or pictures so that I can test them as well?
Hawklord, Thanks for the feedback. I remember that the current firmware of Deco M3W does not support displaying the connected clients. Did you make you could it on Deco APP 2.0?
Best regards.
loripod, Hi, Thanks for the feedback about the device type and I would note it down first for further optimization. Some users share a workaround in case you are interested-- Edit the device name with emoji
@David-TP
I provide customer service. Today I went to another client to install a two Deco M4 kit again and the same thing happened... that is, even after I make sure I'm connected to the newly turned on Deco's open wifi network, the app doesn't detect the device. He looks for it, but he doesn't find it. I had to use another phone again, but this time Android, and then add myself as an administrator so I could manage the network.
Another problem is that it cuts the amount of customers displayed. See in the image that there are 18 clients connected, but the app only displays the first six, cutting off the seventh.
Hi, can I have some pictures?
At the same time, It is always highly appreciated if you could send me the APP log as well:https://community.tp-link.com/en/home/forum/topic/581574?replyId=1132466
Best regards.
Hi, there are a few small version upgrades on the IOS and Android apps. The latest version for IOS is 3.0.48 and 3.0.17 for Android. If possible, please make sure your APP is up to date. then could you please do me a favor and next time, if you are unable to detect Deco M4 again, please refer to this link and help me submit the APP log:
https://community.tp-link.com/en/home/forum/topic/581574?replyId=1132466
Except for the App itself, there are other settings that might fail to detect Deco M4 and you could also try the following suggestions:
1. Turn off the VPN connection if there is any.
2. Make sure the phone has successfully connected to the Deco Wi-Fi and has a valid IP address, such as 192.168.0.xxx.
3. Stop Deco app running in the background), then launch the app to configure the main Deco again.
As for the client list, on my APP, the display of the online list is a little different and it does not list all the online devices here. I think the engineer might notice this issue and fix it on the latest version:
@David-TP I updated but it keeps cutting. Remembering, it's on iPhone SE 2.
