TC65 AI detection stopped working

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TC65 AI detection stopped working

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Nygie

2022-12-06 21:50:33

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Registered: 2022-05-01

TC65 AI detection stopped working

2022-12-06 21:50:33

Tags: #Motion Detection

Model: Tapo C310

Hardware Version: V1

Firmware Version: 1.1.12

AI detection was working great but today it just stopped. Rebooted several times, checked firmware.
standard detection works but it's just too sensitive that is why I was using AI person detection which was good.

any ideas of what to try before I return to Amazon??

thanks

Nigel

1 Reply

Solla-topee

2022-12-28 09:09:33

Posts: 13167

Helpful: 2258

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Registered: 2020-05-19

Re:TC65 AI detection stopped working

2022-12-28 09:09:33

Hi @Nygie

Sorry for the delayed reply. If the camera is still with you, but AI detection or Motion Detection does not work, you can try some tips here:

Motion Detection Is Not Working On TP-Link Camera

If the motion detection event is not triggered, please check the Sensitivity and more important a proper Detection zone is set.

Update the device firmware & app to the latest as well.

If this does not work, you may manually record a video clip of the motion, and share the motion detection log (evenlop icon) or Playback bar showing there was no motion detected, thank you.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

TC65 AI detection stopped working

TC65 AI detection stopped working

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