Troubleshooting Deco XE75/XE5300/XE75 Pro_V1 LED Status: Continuously Flashing Red or Randomly Turning Yellow
This Article applied to:
Deco XE75_V1/ XE5300_V1/ XE75 Pro_V1
Issue Description:
The satellite Deco units are continuously flashing red. Or they randomly turn yellow--->flashing red--->solid screen--->yellow which looks like they are restarting.
Note!
1. If the satellite Deco most of the time is solid green and randomly turns flashing red, it is unlikely to be the issue mentioned here. Please refer to Fix unstable connection when connected to the Deco network first.
2. If your Deco is not Deco XE75_v1/XE5300_v1/XE75 pro_V1, please refer to LED loop on Deco/ Deco stuck in solid yellow.
Troubleshooting Guide:
If you happen to notice a similar LED status on the Deco, it is suggested to go through the following test:
- Locate the problematic satellite unit, and unplug all Ethernet cables attached to it. Power off the satellite unit.
- Find a cellphone, put the cellphone next to the satellite unit, and turn off Wi-Fi on the phone.
- Power on the satellite unit, when the satellite is powered on, wait until it becomes solid green.
- Once the satellite unit is solid green again, turn the Wi-Fi on and connect the cellphone to Deco.
- If the light goes green > off > solid yellow > flashing red > green, it is very likely the Deco is defective, please contact the local support team for warranty service.
- If not, please comment below with the LED status and leave me a message with the MAC address of this problematic Deco unit.
It would be highly appreciated if you could add other observations during the test.
