Tapo C200 stopped working after firmware update
Dear All,
My tapo camera c200 stopped working after firmware update through tapo app, the camera stuck at 4 IR lights with power light not working at all. I've tried to perform factory reset using the push button beside the sdcard with no vain.
Device S/N:2216296001019
Appreciate your support.
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Hi,
We have updated the troubleshooting steps in the thread below, if your Tapo C200's hardware version is V1, please refer to Case 1 to troubleshoot.
What to do if my Tapo Camera gets bricked or doesn't respond to a factory reset?
Best Regards
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Hi,
1. You can refer to the link below to ensure the reset process is correct.
How to reset my Tapo camera?
2. If the LED has no change at all when resetting, please refer to Case 2 in the link below to troubleshoot.
What to do if my Tapo Camera gets bricked or doesn't respond to a factory reset?
Best Regards
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Hi @Solla-topee
I've tried this but didn't work, also noted that my camera is C200 V1, still stuck on the four IR lights
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Hi,
We have updated the troubleshooting steps in the thread below, if your Tapo C200's hardware version is V1, please refer to Case 1 to troubleshoot.
What to do if my Tapo Camera gets bricked or doesn't respond to a factory reset?
Best Regards
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@Solla-topee Followed the steps but still not working and power led not working at all.
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Hi,
In this situation, it's suggested to contact your retailer or local support to check if your camera is under warranty.
Best Regards
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