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C200 'This smart device can only be controlled locally"

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C200 'This smart device can only be controlled locally"

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
C200 'This smart device can only be controlled locally"
C200 'This smart device can only be controlled locally"
2023-12-19 09:45:02
Tags: #Remote Control #Device Sharing
Model: Tapo C200  
Hardware Version: V2
Firmware Version: 1.39 Build 231019

Hi

 

I tried to set up this new C200 but never succeeded. It always shows "This smart device can only be controlled locally". I searched many communications but could not find a solution. DNS has been changed to 8.8.8.8. Restared and un-plugged many times.

 

I have other C200 and C210, they are all working well. One this one has issue. Please let me know what else I can do? Thanks.

 

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#1
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4 Reply
Re:C200 'This smart device can only be controlled locally"
2023-12-20 08:10:20

  @Jeffguo 

Hi,
Thank you for the case report. Please help confirm the following information for further assistance.
1. Please send me the MAC address of the new Tapo C200 via a private message, and you can find the MAC address on the camera's Device Settings>Device Info page.

2. Is it a brand-new Tapo camera? When did you buy it? Do you have the invoice?

3. What TP-Link ID(email address) do you use when logging in to the Tapo app? You can also send it to me via private message.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#2
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Re:C200 'This smart device can only be controlled locally"
2023-12-21 09:07:29

  @Jeffguo 

Hi,
It's suggested to remove the invoice in this thread and hide the MAC & email address to protect your personal info, and I'll forward the case to the tech team for further help through email.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#5
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Re:C200 'This smart device can only be controlled locally"
2023-12-21 09:27:55

  @Solla-topee 

Thanks. I deleted my previous reply.

Looking forward to hear the reply from 

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#6
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Re:C200 'This smart device can only be controlled locally"
2023-12-21 10:06:19

  @Jeffguo  Hi, the case is escalated and the case ID is TKID231241132.smiley

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#7
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