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C200 'This smart device can only be controlled locally"

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C200 'This smart device can only be controlled locally"

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Jeffguo

2023-12-19 09:45:02

Posts: 2

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Registered: 2023-12-19

C200 'This smart device can only be controlled locally"

2023-12-19 09:45:02

Tags: #Remote Control #Device Sharing

Model: Tapo C200

Hardware Version: V2

Firmware Version: 1.39 Build 231019

I tried to set up this new C200 but never succeeded. It always shows "This smart device can only be controlled locally". I searched many communications but could not find a solution. DNS has been changed to 8.8.8.8. Restared and un-plugged many times.

I have other C200 and C210, they are all working well. One this one has issue. Please let me know what else I can do? Thanks.

4 Reply

Solla-topee

2023-12-20 08:10:20

Posts: 13668

Helpful: 2360

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Stories: 8

Registered: 2020-05-19

Re:C200 'This smart device can only be controlled locally"

2023-12-20 08:10:20

@Jeffguo

Hi,
Thank you for the case report. Please help confirm the following information for further assistance.
1. Please send me the MAC address of the new Tapo C200 via a private message, and you can find the MAC address on the camera's Device Settings>Device Info page.

2. Is it a brand-new Tapo camera? When did you buy it? Do you have the invoice?

3. What TP-Link ID(email address) do you use when logging in to the Tapo app? You can also send it to me via private message.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Solla-topee

2023-12-21 09:07:29

Posts: 13668

Helpful: 2360

Solutions: 2035

Stories: 8

Registered: 2020-05-19

Re:C200 'This smart device can only be controlled locally"

2023-12-21 09:07:29

@Jeffguo

Hi,
It's suggested to remove the invoice in this thread and hide the MAC & email address to protect your personal info, and I'll forward the case to the tech team for further help through email.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.