Tapo will not reset

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Tapo will not reset

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Tapo will not reset

Bridie

2023-12-26 18:26:01 - last edited 2024-01-05 09:32:57

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Registered: 2023-12-26

Tapo will not reset

2023-12-26 18:26:01 - last edited 2024-01-05 09:32:57

Tags: #Tapo Care

I just received new Tapo C420. One camera will not restart to set, one is OK. The other one just blinks red. Factory reset does not help. It actually does not reset. Pressing and holding reset button causes it to bling fast red but then it starts blinking slowly red.
What can I do?

1 Accepted Solution

Solla-topee

2023-12-27 03:11:53 - last edited 2024-01-05 09:32:57

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Registered: 2020-05-19

Re:Tapo will not reset -Solution

2023-12-27 03:11:53 - last edited 2024-01-05 09:32:57

@Bridie

Hi,
Please try to remove the battery from the problematic Tapo C420, move it close to the hub Tapo H200, and ensure the hub is working.
Power on the Tapo C420, wait for two munites, and press and hold on the SYNC/RESET button for 5 seconds.
If the status LED on the C420 flashes red quickly when resetting it and remains flashing red slowly after resetting, it's suggested to contact the retailer or local support to get a replacement.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Tapo will not reset

Tapo will not reset

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