Tapo C220's mic noises

Tapo C220's mic noises

Tapo C220's mic noises
Tapo C220's mic noises
2023-12-28 05:35:28 - last edited 2024-03-07 05:44:21
Model: Tapo C220  
Hardware Version: V1
Firmware Version: 1.1.4

I've use the C220 for 1 month, and found out that its mic is so bad.
It's like the noise reduction too much, makes the recording misses pretty much important sound.
The recording is attached to this thread, please increase the volume to hear the noises!

File:
5CE931C4BFD5_20231228122046411.zipDownload
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#1
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1 Accepted Solution
Re:Tapo C220's mic noises-Solution
2024-03-05 10:08:51 - last edited 2024-03-07 05:44:21

  @tandy1972 @B11 

Hi,
We have new firmware for the Tapo C220 V1 to improve the audio performance, please send me(@Solla-topee) a private message with "Forum ID 648234+Tapo C220's MAC address", I'll send the new firmware to the camera, and you can update the firmware via the Tapo app to check if it helps.
Best Regards

Recommended Solution
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#15
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Re:Tapo C220's mic is so terrible :(
2023-12-29 07:44:19

  @NguyenKhoi 

Hi, 
I didn’t find anything wrong with the C220’s microphone in the video provided. Can you please send me the video/audio recording of what effect you want the C220 to achieve?
Best Regards

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#2
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Re:Tapo C220's mic is so terrible :(
2023-12-29 07:56:56

  @Solla-topee At 0:11 of the video, you can hear the cricket sounds in a short moment, while this sound is made all the time, I can hear it with my ears clearly but in the camera's footage you can hear it in a short moment (like at the 11 seconds)

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#3
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Re:Tapo C220's mic is so terrible :(
2023-12-29 10:59:11

  @NguyenKhoi 
Hi,
Do you hear the cricket sounds on the camera's Live View page all the time on the phone and hope the video recordings display the actual usage scenario rather than reduce the noises?
Is the Tapo C220 installed indoors? It's an indoor camera, you can install it in a different location and check if the noise will reduce or disappear.
Best Regards

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#4
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Re:Tapo C220's mic is so terrible :(
2023-12-29 11:10:43

  @Solla-topee No, I don't hear them too. I know the C220 is designed for indoor use, but it has vehicle detection - forces me to install it outside but it is under a roof and there's no water or too much dust.
The mic filters unnecessary noises, but sometimes if someone is talking but not loud, the cam filters the voice but the Tapo C320WS the voice still can be heard.

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#5
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Re:Tapo C220's mic is so terrible :(
2024-01-03 08:57:05

  @NguyenKhoi 

Hi,
Usually, the Tapo C220 may filter the noise in the environment but won't filter the human voice. Can I have the videos showing the Tapo C320WS won't filter the human voice but the C220 filters for further analysis?
Best Regards

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#6
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Re:Tapo C220's mic is so terrible :(
2024-01-03 14:05:51

  @Solla-topee sure! I'll send you some videos for analysis through private message.

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#7
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Re:Tapo C220's mic is so terrible :(
2024-01-04 12:08:03

  @NguyenKhoi 

Hi,

Thank you for the videos. I have reported the case to the tech team, and they will likely reach out to you via email to continue troubleshooting your case. Please check your email box and confirm.

Best Regards

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#8
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Re:Tapo C220's mic noises
2024-02-19 06:16:18

  @NguyenKhoi  Потверждаю - звук у TAPO C220 - отвратительный - по сравнению с C200  с С210  и с C320WS .   У С200 - терпимо, у С210 и С320WS  - хорошо

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#9
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Re:Tapo C220's mic noises
2024-02-19 10:48:54

  @tandy1972 

Согласен с вами, такое ощущение, что функция фильтрации шума в C220 настроена на высокий уровень, что делает звук на заднем плане неестественным, как шумовое явление.

Пожалуйста, простите за языковые ошибки, я использовал Google Translate.

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#10
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Re:Tapo C220's mic is so terrible :(
2024-02-19 11:13:57

  @Solla-topee Хотелось бы узнать, у самого TP-LINK - Проблему будут решать, или лучше сразу идти сдавать назад данное изделие?? Пока есть право - сдать данную поделку.  Вам не составит труда - как я делал - сравнить С220  С200  С210 и С320WS   - в одном помещении - один  и тот же источник звука с PC в соседней комнате  - одно и то же сетевое оборудование, одни и те же условия в локальной сети, и сразу будет понятно, что не спроста поднята эта проблема. 

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#11
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