App not showing correct status
I purchased the Tapo single light switch s210 and linked this to the h200 hub and everything was functioning al fine. I purchased the L630 coloured WiFi smart bulbs and decided to use these in the lighting circuit with the light switch controlling the on and off functions.the set up appears to function ok but when you turn the light switch off the lamps still all show a status of them all being on and showing the dimming level even when the the light switch is showing off leaving you wondering if not present are they illuminated or not. I have tried to go through this with the so called technical department at tp link only to have a series of mess ups frustrations and clear lack of knowledge
During this painful episode I have asked four time for the ceo name and email so I can highlight to them not only the problem that I'm experiencing but also the exceptionally poor service I have received from the even suggesting that I shouldn't use these bulbs with there switch absolutely ludicrous
is anyone else experiencing this and can suggest what can be done , but I do suspect that there products are not functioning correctly due to the software not being capable
also if anyone know the details of the ceo please let me know so I can highlight this to the company owners to make them aware of the poor service being used to deal with customers