Deleted Video on Cloued

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Deleted Video on Cloued

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BreauxYn

2024-05-22 08:29:18 - last edited 2024-05-31 03:33:08

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Deleted Video on Cloued

2024-05-22 08:29:18 - last edited 2024-05-31 03:33:08

Tags: #Tapo Care #Recording

Model: Tapo C200

Hardware Version:

Firmware Version:

Our house was robbed earlier this day. The phone of my sister with access to Tapo App has been stolen and the burglar deleted the videos and the access to the CCTV. Can we recover the videos recorded earlier? I have had a Tapo Care Subscription. Thanks!

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Solla-topee

2024-05-23 07:30:44 - last edited 2024-05-31 03:33:08

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Re:Deleted Video on Cloued-Solution

2024-05-23 07:30:44 - last edited 2024-05-31 03:33:08

@BreauxYn

Hi,
If you have subscribed to the Tapo Care service, the cloud video clips can be stored on our cloud server for up to 7 or 30 days(depending on your subscription plan).
Once the cloud video clips exceed the storage period, they will be deleted automatically and can't be restored. If the cloud video clips are deleted manually, they can't be restored either.
Best Regards

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Deleted Video on Cloued

Deleted Video on Cloued

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