Deleted Video on Cloued

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Deleted Video on Cloued

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Deleted Video on Cloued
Deleted Video on Cloued
2024-05-22 08:29:18 - last edited 2024-05-31 03:33:08
Model: Tapo C200  
Hardware Version:
Firmware Version:

Our house was robbed earlier this day. The phone of my sister with access to Tapo App has been stolen and the burglar deleted the videos and the access to the CCTV. Can we recover the videos recorded earlier? I have had a Tapo Care Subscription. Thanks!

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Re:Deleted Video on Cloued-Solution
2024-05-23 07:30:44 - last edited 2024-05-31 03:33:08

  @BreauxYn 

Hi,
If you have subscribed to the Tapo Care service, the cloud video clips can be stored on our cloud server for up to 7 or 30 days(depending on your subscription plan).
Once the cloud video clips exceed the storage period, they will be deleted automatically and can't be restored. If the cloud video clips are deleted manually, they can't be restored either.
Best Regards

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Re:Deleted Video on Cloued-Solution
2024-05-23 07:30:44 - last edited 2024-05-31 03:33:08

  @BreauxYn 

Hi,
If you have subscribed to the Tapo Care service, the cloud video clips can be stored on our cloud server for up to 7 or 30 days(depending on your subscription plan).
Once the cloud video clips exceed the storage period, they will be deleted automatically and can't be restored. If the cloud video clips are deleted manually, they can't be restored either.
Best Regards

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