New firmware not working x50

New firmware not working x50

New firmware not working x50
New firmware not working x50
2024-06-05 17:18:26 - last edited 2024-06-11 06:02:44
Model: Deco X50  
Hardware Version: V1
Firmware Version: 1.5.1 build 20240417 rel. 52783

Hi,

 

firmware 1.5.1 for deco x50 v1 is not working. After installing I cannot connect to internet via laptop. It is getting a dhcp adress, but not going to internet. The main deco is reachable via the app. What can I do?

The firmware is not even available yet on the website?

firmware: 1.5.1 build 20240417 rel. 52783

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#1
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1 Accepted Solution
Re:New firmware not working x50-Solution
2024-06-07 03:08:29 - last edited 2024-06-13 10:00:42

  @ZCZ 

Hi, Thank you very much for the feedback.

The engineers are working on this issue now and once the solution is ready, I will update here in the community as soon as possible.

 

At present, there are some workarounds for the current issue:

Note: If Deco is the only router/DHCP server in the LAN network, with no ISP-provided router in the front, please use Workaround Two instead to downgrade the firmware first.

 

  • 1. (Most Recommended)Please set Deco into Access Point mode:

How to set up Deco to work in Access Point mode

 

 

 

  • 2. Downgrade from 1.5.1 to 1.4.1.

*Ever since 1.3.0, the firmware bin file has been over 32MB which passes the maximum file size of the HTTP Uboot upgrade tool. So if you want to revert to 1.4.1, please refer to the following suggestions:

  • Still run a firmware recovery on one of the satellites Deco X50 first.
  • Try to upload an older official version, 1.2.2_Build_230301.zip for example, 
  • Then update to 1.4.1 from 1.2.2 via web UI.
  • If this process works for the satellite Deco X50, We could repeat it on the main Deco later.

 

Thanks again and best regards.

Recommended Solution
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#7
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34 Reply
Re:New firmware not working x50
2024-06-05 19:27:45

  @wesselkoning 

update: It seems to be a cpu issue. It is constant at 100%. It is in router mode. I cannot rollback the firmware, it tells me to upgrade "to the newest firmware". So rollbacking is not possible with this firmware?

 

I have found a temporary workaround by using the Deco in AP mode. 
 

how can we get a solution for the 100% cpu issue with this new firmware?

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#2
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Re:New firmware not working x50
2024-06-06 07:27:59

  @wesselkoning 

Hi, Thank you very much for your feedback.

Is this laptop the only device that failed to get internet access from Deco?

 

As for the CPU usage, if you stay on the web interface for about 30-60s, refreshing/reloading this page, will the CPU usage reduce to a certain level?

I noticed you mentioned Deco has been set to AP mode, is the CPU usage still constant at 100%?

By the way, may I know how many Deco units you have in the Mesh system? 

How about the total number of online clients?

 

The 1.5.1 is still in the early stage of firmware release and some users are able to detect this version first.

You can refer to this post for more details- Deco X50/X55_V1_1.5.1 Support WireGuard VPN, Client Speed Limit and Fixed WAN Port

 

Best regards.

 

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#3
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Re:New firmware not working x50
2024-06-06 07:37:18

  @David-TP 

 

Hello,

 

No, we have about 10 clients on this small network, all not able to get to the internet. After a Deco reboot it seems to work for like 1-2 minutes, but after that they cannot reach the internet. I think because of the CPU usage spiking to 100%? The weird thing is tho, if I try to ping 8.8.8.8 or 1.1.1.1, that succeeds. But trying to go to a web page on any device does not work. This is for 5ghz and 2,4g (iot). 

 

In router mode the cpu usage is constant at 100%, even after waiting some time. In AP mode the CPU usage seems to be normal, 30-60%, so right now it's in AP mode. We have 3 X50 v1 units in this network.

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#4
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Re:New firmware not working x50
2024-06-06 07:55:35

  @wesselkoning 

Thank you for the update.

The engineers are checking on this issue now. I would like to forward your case to them directly and hope they could help us locate the issue as soon as possible.

Best regards.

 

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#5
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Re:New firmware not working x50
2024-06-06 10:24:49
Hi, I am also experiencing the same behaviour with my X55 units after an auto update early this morning. Tried to upgrade to a previous firmware patch but that fails. Cameron
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#6
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Re:New firmware not working x50-Solution
2024-06-07 03:08:29 - last edited 2024-06-13 10:00:42

  @ZCZ 

Hi, Thank you very much for the feedback.

The engineers are working on this issue now and once the solution is ready, I will update here in the community as soon as possible.

 

At present, there are some workarounds for the current issue:

Note: If Deco is the only router/DHCP server in the LAN network, with no ISP-provided router in the front, please use Workaround Two instead to downgrade the firmware first.

 

  • 1. (Most Recommended)Please set Deco into Access Point mode:

How to set up Deco to work in Access Point mode

 

 

 

  • 2. Downgrade from 1.5.1 to 1.4.1.

*Ever since 1.3.0, the firmware bin file has been over 32MB which passes the maximum file size of the HTTP Uboot upgrade tool. So if you want to revert to 1.4.1, please refer to the following suggestions:

  • Still run a firmware recovery on one of the satellites Deco X50 first.
  • Try to upload an older official version, 1.2.2_Build_230301.zip for example, 
  • Then update to 1.4.1 from 1.2.2 via web UI.
  • If this process works for the satellite Deco X50, We could repeat it on the main Deco later.

 

Thanks again and best regards.

Recommended Solution
  0  
  0  
#7
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Re:New firmware not working x50
2024-06-08 11:07:53

  @wesselkoning 

 

 

Hi,

I'm having the same issue, sad but true. Should I do the downgrade, or are you planning to push a firmware update so I can just wait for it without doing the downgrade? When are you planning to push the update?
 

Thanks, please let me know how I should proceed.

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#8
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Re:New firmware not working x50
2024-06-09 15:08:05

  @wesselkoning 

Same issue here on X55, devices constantly going on and offline.

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#9
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Re:New firmware not working x50
2024-06-11 05:43:43 - last edited 2024-06-11 06:40:27

 

iturpablo wrote

  @wesselkoning 

 

Hi,

I'm having the same issue, sad but true. Should I do the downgrade, or are you planning to push a firmware update so I can just wait for it without doing the downgrade? When are you planning to push the update?
 

Thanks, please let me know how I should proceed.

@iturpablo 

 

Are you experiencing the same issue as reported in this thread as wesselkoning?

"Zero clients are able to browse the internet, they get IP addresses, show in the client list, just have no access to the internet"

 

If that is the case, can you please help do a simple ping test and show me the ping results? Thank you very much.

1. Please ping the IP address of the gateway Deco (If it is working in Router mode).

2. Please ping 8.8.8.8 if the gateway ping is accessible.

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#10
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Re:New firmware not working x50
2024-06-11 05:50:14

 

WillM1414 wrote

  @wesselkoning 

Same issue here on X55, devices constantly going on and offline.

 

@WillM1414 Can you please also describe the issue in detail? When all devices go offline and online, how about the LEDs on Decos, are they still solid green?

 

As per wesselkoning, his Deco should be connected to the internet fine but no devices can get online since they failed to obtain IP addresses from Deco.

 

Can I know who is your ISP, and is there a hub or router in front of the main Deco? What if you switch the main Deco to AP mode, will it connect to the internet properly?

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#11
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Replies: 34

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