Parental Control - no traffic time, no history

Parental Control - no traffic time, no history

Parental Control - no traffic time, no history
Parental Control - no traffic time, no history
2024-06-18 15:09:32
Model: Deco M9 Plus  
Hardware Version: V2
Firmware Version: 1.6.3 build 20231225 rel 60770

Hello,

 

I've used Parental Control for several years now.  Everything worked fine (Traffic time was correct per profile, History was available)

 

Since some time (I think 1 or 2 updates ago) The Parental Control isn't working correct anymore.  

I don't see any traffic time (0m) and history anymore (no history).

My setup :  3xM9plus and 1xM5.  
already tried : Checked for new updates,  rebooted all deco's, uninstalled and reinstalled latest version of the app.
 

Any ideas how to solve this?

 

Kr,

Stijn

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#1
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5 Reply
Re:Parental Control - no traffic time, no history
2024-06-19 05:59:09

  @StanEv 

Hi, Thanks for the feedback.

Could you please refer to this link to help me submit the Deco APP log first:

How to submit Deco APP log

 

In the meantime, could you please also attach some screenshots of the "Traffic time" and "insight history" pages on the Deco APP?

Wait for your reply and best regards.

 

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#2
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Re:Parental Control - no traffic time, no history
2024-06-19 06:17:05 - last edited 2024-06-19 06:22:17

  @David-TP 

Thanks for your quick reply.

I mailed the log via the app.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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#3
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Re:Parental Control - no traffic time, no history
2024-06-19 06:22:42

 

 

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#4
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Re:Parental Control - no traffic time, no history
2024-06-20 01:44:04

  @StanEv 

Thank you very much for the logs and pictures.

They have been forwarded to the senior engineer for further analysis. Please check the email for more suggestions.

Best regards.

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#5
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Re:Parental Control - no traffic time, no history
2024-07-10 17:15:57

  @David-TP 

 

Hello

 

Same problem with me

What is the solution pls

 

Thanks

 

 

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#6
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