XE75Pro x3 - no internet on main device

XE75Pro x3 - no internet on main device

XE75Pro x3 - no internet on main device
XE75Pro x3 - no internet on main device
a week ago
Model: Deco XE75 Pro  
Hardware Version:
Firmware Version:

I have 3 x XE75 Pro on AP mode. The main unit is connected by ethernet to the router, the 2nd device is connected to the main device by wireless backhaul and the 3rd device is in the outhouse connected to the 2nd by ethernet. I have no issues with the 2nd or 3rd devices, but any time my phone or tablet is connected to the main device wirelessly I have no internet access. If I change the settings for my phone or tablet to only connect to the 2nd or 3rd device then I can access the internet. I also have other devices (Sky Q box, home assistant on raspberry pi etc.) connected to the main device via an ethernet port which have no issue with their internet connection, so it seems to me that the only problem is with wireless connections to the main device. 

 

Any help/ideas would be most appreciated.

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Re:XE75Pro x3 - no internet on main device
Monday

  @Karl_W 

Hi

 

Thank you so much for taking the time to post the issue on the TP-Link community!

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID240701404, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

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