C210 Firmware updates

C210 Firmware updates

17 Reply
Re:C210 Firmware updates
2024-09-19 06:11:55

  @Akore @All 

Beware: 1.4 firmware update is breaking the Cameras. I got the update on 1 and now it won't connect to the internet no matter what. Tries almost all troubleshooting tricks. Other Cameras on 1.3.11 are working perfectly fine. Matter is with technical team though. Don't know how they are going to fix it as Tapo do not provide firmware files to downgrade or manually upgrade 

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#12
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Re:C210 Firmware updates
2024-09-19 12:25:12

  @Aquaravian 

Hi,
Does the camera show "can only be controlled locally" on the live view page? If so, please go to its Device Settings>Device Info page and send me the MAC address via a private message.
Best Regards

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#13
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Re:C210 Firmware updates
2024-09-19 23:37:42

  @Solla-topee 

Hi Solla

Yes it does show the message on the top in blue font. Sending you PM with MAC . But what are you going to do with it ? 

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#14
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Re:C210 Firmware updates
2024-09-20 07:51:51

  @Aquaravian 

Hi,
Thank you for the information provided and the article below will help you.
Tapo C210 displays "This smart device can only be controlled locally" on the Tapo app
Best Regards

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#15
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Re:C210 Firmware updates
2024-09-20 11:28:37

  @Solla-topee 

Article doesn't provide any help or solution. I have contacted the customer support already. Waiting for their response. But thanks anyway 

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#16
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Re:C210 Firmware updates
2024-09-23 09:42:54

  @Aquaravian 

Hi,
In your case, you can contact your retailer or local support to check if your camera is under warranty.
Best Regards

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#17
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Re:C210 Firmware updates
2 weeks ago - last edited 2 weeks ago

  @Solla-topee 

 "Slowly"  Three months?????!!!!   How random is the rollout?  These cameras came as a set in one box and now the firmware is 3 months between them?

 

C'MON TP-LINK!!!!

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#18
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