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X20 help

CameronWilks

2024-08-29 08:06:14

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Registered: 2024-08-29

X20 help

2024-08-29 08:06:14

Tags: #Access Point Mode #Firmware Update #VLAN/IPTV

Model: Deco X20

Hardware Version: V4

Firmware Version: 1.5.5

Hello

I have 3 deco units... X58-4G as main/base unit. Works fine. Connected to fibre ONT with pppoe (vlan/iptv). Works great. My 2 x20 units...

X20 (unit 1). Is ver 1.2 (V-NZ). I understand these are isp versions with their own firmware. My issue is it's on firmware 2.0.3. I have tried to update via web browser and app it says it's complete but it is not... Still on 2.0.3 then alerts me in the app to update again. Is there somewhere i can download this firmware and update it manually? I can't find this hardware version in the download centre. Outside of this it works great

Now the harder one, X20 (unit 2)... ver 4.0 (US) firmware 1.5.5. This was working fine on 1.5.3 i updated via the app

Seems to work fine as a base unit... But as a satellite/extender it boots (solid yellow LED), flashes red. Connects (LED goes green). Then simply restarts and repeats the cycle. Could this be a hardware issue? I have tried different power too (I borrowed a mates one).

Would like to keep the X58 as the main for the 4G fall back in case of a fibre outage.

2 Reply

David-TP

2024-08-30 08:43:32

Posts: 12321

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Registered: 2020-04-14

Re:X20 help

2024-08-30 08:43:32

@CameronWilks

Hi, Thank you very much for the feedback.

For the Deco X20 (NZ-V) 1.20-2.0.3, do you plan to update to the 2.0.4 Build 20220216 Rel. 41671?

-The ISP-customized firmware is typically not uploaded to the official website. I think you could temporarily create a new Mesh network and set this unit as the main Deco once, then check whether it could be updated to 2.0.4 on the Deco APP.

For Deco X20(4.0), it doesn't have 1.5.3 and the last version before 1.5.5 is 1.2.0 Build 20231221 Rel. 56452.

- Deco X20_V1.0/1.20 has 1.5.3 and I was wondering whether you might have installed the wrong version. Maybe you could check on the product label whether you have V1.0 or V4.0 first.

Wait for your reply and best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

CameronWilks

LV1

2024-09-25 08:58:14

Posts: 2

Helpful: 1

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Registered: 2024-08-29

Re:X20 help

2024-09-25 08:58:14

@David-TP Hey mate. Thanks for ya help. Connecting the unit 1 direct updated it!,

Now unit 2. It is Deco x20(US) Ver: 4.0. Had this as the main and it works great. But as a wireless unit it just cycles through the cycle of starting, connect then repeat. Wired backhaul it seems fine. I'm going to cut my losses and replace it...

now another problem. Have an x20 as my base (the one I updated). Have 2 x58 4G as wireless nodes... it won't let me change the connection preference. It says 'Failed to save information. Please try again later'. Does this both on the deco app on my iPad and iPhone. Any ideas on how to fix this?

X20 help

X20 help

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