Detection thinks cats are people

Detection thinks cats are people

Detection thinks cats are people
Detection thinks cats are people
2024-11-03 08:29:48 - last edited 2024-11-18 12:35:30
Model: Tapo C120  
Hardware Version: V1
Firmware Version: 1.2.2

The subject says it all,

 

 I have detetion of my C120 to detect only people and breaking glass, but whenever a cat comes into my garden and walks away from it, it wakes up, turns the lights on and starts recording (and labels the cat as "person")

 

Anything I can do about this?

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#1
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1 Accepted Solution
Re:Detection thinks cats are people-Solution
2024-11-17 11:05:57 - last edited 2024-11-18 12:35:30
As you've released a firmware update that addresses this, this thread can be closed
Recommended Solution
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#7
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6 Reply
Re:Detection thinks cats are people
2024-11-04 10:04:40

  @Samo 

Hi,
1. Does the issue happen at night only? How about in the daytime?
2. Please go to the camera's Device Settings > Detection > Person Detection page and Glass Break Detection page, then send me the pictures of these pages.
3. Can you share a video showing the reported issue?
Best Regards

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#2
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Re:Detection thinks cats are people
2024-11-05 09:32:58

  @Solla-topee Hi, thanks for the reply.

 

This only happens at night.

 

Attached is a screenshot of the detection page. It will only let me upload one file at a time, so videos of the cats (that woke the camera) to follow...

 

File:
Screenshot_20241105_092749_Tapo.jpgDownload
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#3
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Re:Detection thinks cats are people
2024-11-05 09:43:09

The videos of cats are too large to upload, so here's a screenshot of one of the events..

Samo

File:
Screenshot_20241105_093954_Tapo.jpgDownload
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#4
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Re:Detection thinks cats are people
2024-11-06 10:32:55

  @Samo 

Hi,
I have escalated your case to the tech team, and they will follow up on this case via email. Please wait patiently.
Best Regards

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#5
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Re:Detection thinks cats are people
2024-11-06 10:49:45

  @Solla-topee Thanks....

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#6
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Re:Detection thinks cats are people-Solution
2024-11-17 11:05:57 - last edited 2024-11-18 12:35:30
As you've released a firmware update that addresses this, this thread can be closed
Recommended Solution
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  0  
#7
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