C410 goes Offline

C410 goes Offline

C410 goes Offline
C410 goes Offline
Saturday
Model: Tapo C410  
Hardware Version: V1
Firmware Version: 1.0.23

Camera goes offline. Connection is -63dba.

Other Cameras are online every time. Only rhis one goes offline. In any time wake up at the wlan.

If this offline I don't become a message. But he save the Video.

  0      
  0      
#1
Options
3 Reply
Re:C410 goes Offline
Monday

  @Anistou 

Hi, 
You can refer to the instructions below to troubleshoot the reported issue.
What should I do if my Tapo smart device keeps losing connection or going Offline?
 

If the problem remains, please confirm the following information.
1. The test results of the above tips.
2. Led status on the camera when it's offline. 
3. The model number of your Wi-Fi router and your network topology, e.g. ISP Spectrum-Archer C7 router<Wireless> Tapo camera.
4. How often does the issue happen?
5. Do you have a problem even when you are on the same network as the camera?

 

Best Regards

  0  
  0  
#2
Options
Re:C410 goes Offline
Yesterday
Bevore update to 1.0.23 was connection fine. It is not possible where I am or the Router. I have more than one camera and this workś fine. I think the new update have many bugs.
  0  
  0  
#3
Options
Re:C410 goes Offline
8 hours ago

  @Anistou 

Hi,
It's hard to say the firmware caused the offline issue based on the current information, please provide more details about your usage scenario by referring to this post, which will help us locate the issue. Thanks!
Best Regards

  0  
  0  
#4
Options