Motion Tag Not Visible after Firmware Upgrade
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Motion Tag is no longer visible after firmware upgrade to version 1.3.2, Person Tag is fine.
Motion, Person and Tampering detections are On.
Any solution?
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Hi,
Usually, it's unable to remove the firmware update notification, but it will disappear automatically 30 days later or if you have updated the firmware.
In your situation, you can wait some time, and we can release new firmware for your camera to help solve the reported issue. Please be patient and let us know if you are willing to try the new firmware.
Best Regards
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Hi,
I will wait for the next official release. Anyway, everything works well except for the motion tag.
Thank you
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Hi,
Changed my modem/router to WiFi 6. I tried updating the camera firmware but it failed.
May I know when is the next official release?
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Hi,
We do not have information about when the new official firmware will be released. It's recommended to pay attention to the firmware release notes of the Tapo C520WS on our official website. When new firmware is available, you can see the updates on the website.
For the reported issue, I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently.
Best Regards
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