TP-Link Community > Tapo Smart Camera > 2.4ghz
< Tapo Smart Camera

2.4ghz

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

2.4ghz

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
2.4ghz
2.4ghz
2025-08-05 08:46:35 - last edited 2025-08-15 09:03:30
Tags: #Device Connectivity

Hi, please help me with my problem regarding tapo c200, camera is not detecting 2.4ghz, but our 2.4ghz is working and its reflecting to other devices. I can't use the cctv as of the moment because of this problem. I tried everything, changing its channel, renaming the SSID, rebooting the modem, reseting the wifi but the problem is still the same. Hope you can help me with this. Thank you!

  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:2.4ghz-Solution
2025-08-06 06:25:39 - last edited 2025-08-15 09:03:30

  @Pogz14 

Hi,
Typically, you can refer to the following instructions to troubleshoot if you fail to set up the Tapo camera.
What should I do if I fail to configure the Tapo Camera?
 

If the instructions do not help in your case, please confirm the following information.
  1. Can the camera detect other Wi-Fi networks during configuration when it can't detect your home Wi-Fi?
  2. If your 2.4G Wi-Fi name and password include special characters, please change them for a try.
  3. You can enable a hotspot Wi-Fi on your phone, factory reset the camera by pressing the reset button for 10 seconds, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can set it up successfully.

 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
Recommended Solution
  0  
  0  
#2
Options
1 Reply
Re:2.4ghz-Solution
2025-08-06 06:25:39 - last edited 2025-08-15 09:03:30

  @Pogz14 

Hi,
Typically, you can refer to the following instructions to troubleshoot if you fail to set up the Tapo camera.
What should I do if I fail to configure the Tapo Camera?
 

If the instructions do not help in your case, please confirm the following information.
  1. Can the camera detect other Wi-Fi networks during configuration when it can't detect your home Wi-Fi?
  2. If your 2.4G Wi-Fi name and password include special characters, please change them for a try.
  3. You can enable a hotspot Wi-Fi on your phone, factory reset the camera by pressing the reset button for 10 seconds, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can set it up successfully.

 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
Recommended Solution
  0  
  0  
#2
Options

Information

Helpful: 0

Views: 361

Replies: 1

Tags

Device Connectivity
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.