2.4ghz
Hi, please help me with my problem regarding tapo c200, camera is not detecting 2.4ghz, but our 2.4ghz is working and its reflecting to other devices. I can't use the cctv as of the moment because of this problem. I tried everything, changing its channel, renaming the SSID, rebooting the modem, reseting the wifi but the problem is still the same. Hope you can help me with this. Thank you!
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Hi,
Typically, you can refer to the following instructions to troubleshoot if you fail to set up the Tapo camera.
What should I do if I fail to configure the Tapo Camera?
If the instructions do not help in your case, please confirm the following information.
1. Can the camera detect other Wi-Fi networks during configuration when it can't detect your home Wi-Fi?
2. If your 2.4G Wi-Fi name and password include special characters, please change them for a try.
3. You can enable a hotspot Wi-Fi on your phone, factory reset the camera by pressing the reset button for 10 seconds, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can set it up successfully.
Best Regards
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Hi,
Typically, you can refer to the following instructions to troubleshoot if you fail to set up the Tapo camera.
What should I do if I fail to configure the Tapo Camera?
If the instructions do not help in your case, please confirm the following information.
1. Can the camera detect other Wi-Fi networks during configuration when it can't detect your home Wi-Fi?
2. If your 2.4G Wi-Fi name and password include special characters, please change them for a try.
3. You can enable a hotspot Wi-Fi on your phone, factory reset the camera by pressing the reset button for 10 seconds, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can set it up successfully.
Best Regards
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- Report Inappropriate Content
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