TAPO C210 no longer storing playback on basic plan
Hi,
My partner has a basic Tapo Care plan for my Tapo C210 that was working fine until recently. Motion-detected recordings suddenly stopped being saved to the cloud. Aka there are no playback recording from 9 August onwards.
She already tried adjusting the motion detection settings, but it didn’t fix the problem. The camera is also on the latest firmware.
We're currently travelling and rely on this camera to keep an eye on our pets, so it’s quite urgent to get this working again. Any advice would be appreciated.
Thanks in advance.
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Hi,
Thank you for the information provided. Based on our review, your camera has not uploaded any detection video clips to the cloud, possibly because it did not detect any events. Please check the following settings on your camera:
1. On the camera's Device Settings > Detection page, what detection types are enabled, and what is the corresponding sensitivity value?
2. Please send us a screenshot of the Detection Zone. You can upload the picture to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
3. Please try to set a higher detection sensitivity and set the detection zone to full screen. Additionally, enabling the Notification feature. Then, check if you will receive notifications when an event is detected. If your phone does not receive notifications, you can go to the Tapo app > Home tab > Bell icon > your camera page to find the detection notifications. This helps to assess further whether the detection feature is working.
Btw, on the camera's Device Settings > Reboot Camera page, you can tap Reboot Camera to reboot the camera via the Tapo app. Then, check if the detection feature will work.
Best Regards
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Hi,
Typically, you can refer to the following instructions to troubleshoot if no video clips are stored on our cloud server.
Troubleshooting for cloud video recordings of Tapo Camera
Please confirm the following information for the reported phenomenon for further analysis.
1. On the camera's Device Settings > Device Info page, please find the camera's MAC address and send it to me (@Solla-topee) via a private message.
2. On the camera's Device Settings > Notifications page, please enable the Notification feature, and test if you can receive notifications when the camera detects events.
Best Regards
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There has definitely been movement over the last two days but the playback hasn't recorded it. We have gone through the troubleshooting steps but do not see any new recordings. There is usually a lot of movement recorded as our pets run around a lot, but motion was last detected on *7 August Thursday and hasn't been detected since. I have PM'd you our camera MAC address, we would really appreciate your help in resolving this issue!
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Hi,
Thank you for the information provided. Based on our review, your camera has not uploaded any detection video clips to the cloud, possibly because it did not detect any events. Please check the following settings on your camera:
1. On the camera's Device Settings > Detection page, what detection types are enabled, and what is the corresponding sensitivity value?
2. Please send us a screenshot of the Detection Zone. You can upload the picture to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
3. Please try to set a higher detection sensitivity and set the detection zone to full screen. Additionally, enabling the Notification feature. Then, check if you will receive notifications when an event is detected. If your phone does not receive notifications, you can go to the Tapo app > Home tab > Bell icon > your camera page to find the detection notifications. This helps to assess further whether the detection feature is working.
Btw, on the camera's Device Settings > Reboot Camera page, you can tap Reboot Camera to reboot the camera via the Tapo app. Then, check if the detection feature will work.
Best Regards
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@guinea_pig_cam You are welcome, and it's glad to hear that your case is resolved.
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