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All TC72 devices suddenly offline at one night

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All TC72 devices suddenly offline at one night

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
All TC72 devices suddenly offline at one night
All TC72 devices suddenly offline at one night
2025-08-24 02:47:47 - last edited 2025-09-11 12:16:11
Tags: #Device Connectivity
Model: Tapo TC72  
Hardware Version:
Firmware Version:

Bought 3 TC72 devices 6 months ago, last night was still working as per usual. But this morning all 3 were showing "offline" in the app. Also the LED off, no blinking. Tried reset and reconnect, was normal steps until WiFi connected notification sound from device, and then app shows paring device and hang on this step. The LED not blinking now ag

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Re:All TC72 devices suddenly offline at one night-Solution
2025-08-25 09:02:56 - last edited 2025-09-11 12:16:11

  @LucaY 

Hi, 
You can refer to the following steps for troubleshooting.

 

  1. Please reboot your router, and make sure the router is working fine.


  2. Press and hold the reset button on the camera for 10 seconds to factory reset it. When the camera has a flashing red and green light, try to reconfigure it.
      How to set up the Tapo camera

  3. If the same phenomenon appears, please enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can set it up successfully.

 

Best Regards
 

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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Re:All TC72 devices suddenly offline at one night-Solution
2025-08-25 09:02:56 - last edited 2025-09-11 12:16:11

  @LucaY 

Hi, 
You can refer to the following steps for troubleshooting.

 

  1. Please reboot your router, and make sure the router is working fine.


  2. Press and hold the reset button on the camera for 10 seconds to factory reset it. When the camera has a flashing red and green light, try to reconfigure it.
      How to set up the Tapo camera

  3. If the same phenomenon appears, please enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can set it up successfully.

 

Best Regards
 

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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