Face recognition does not work anymore

Face recognition does not work anymore

Face recognition does not work anymore
Face recognition does not work anymore
3 weeks ago
Model: Tapo H500  
Hardware Version: V1
Firmware Version: 1.1.1

Hello, 15 days ago the face recognition stopped working on all my cameras (1x Tapo C320WS, 3x Tapo C52A and 2x Tapo D235). Does anybody know how to fix it?

All devices have the latest firmware (automatic update) and the H500 has enough space left on the SSD.

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Re:Face recognition does not work anymore
3 weeks ago
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Re:Face recognition does not work anymore
2 weeks ago

  @Seife 

my only way to fix this was to send it back for replacement.
i tried to install their beta firmware but it bricked the device. 

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