Tapo c200c camera detection stuck in an area not included in patrol mode marks

Tapo c200c camera detection stuck in an area not included in patrol mode marks

Tapo c200c camera detection stuck in an area not included in patrol mode marks
Tapo c200c camera detection stuck in an area not included in patrol mode marks
Monday
Model: Tapo C200C  
Hardware Version: V5
Firmware Version: Latest version

I have 3 tapo units in my house model c200c.

This one device installed in my porch was intended enabled motion tracking, motion detection, human detection.

I have installed it in a corner of my house which the back of the tapo camera is the post of my porch.

During midnight and dawn I've got this annoyance that the camera doesn't return to its marked position after motion tracking.

This device is patrol mode enabled.

Currently using it 11days now

 

Hopefully the tplink team can reach me out

  0      
  0      
#1
Options
1 Reply
Re:Tapo c200c camera detection stuck in an area not included in patrol mode marks
Tuesday

  @GMRoble 

Hi,
When the Tapo camera has Motion Tracking/Auto Tracking enabled, the camera's position when the tracking feature is enabled is the default position. Generally, after tracking an event, the camera will return to its default position after 30 seconds if no new events are detected.

 

If the camera does not return to its default position after motion tracking, you can refer to Q8 in the following instructions for troubleshooting.
General questions about the TP-Link camera's Pan & Tilt feature
 

If the same phenomenon persists, please provide the following information for further analysis.
  1. On the camera's Device Settings > Detection page, please send me the screenshots of the Detection page and the pages of the enabled detection types.
  2. Send us a video showing the reported phenomenon. 

 

You can upload the video and screenshots to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
 

Best Regards

  0  
  0  
#2
Options