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Modem Failure After Update Firmware

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Modem Failure After Update Firmware

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Modem Failure After Update Firmware
Modem Failure After Update Firmware
2025-10-01 07:19:19 - last edited 2025-11-07 07:52:39
Tags: #Network Connectivity #Firmware Update #Installation #VoLTE
Model: TL-MR6400  
Hardware Version: V5
Firmware Version: 1.5.0

Hi
I have problem with Modem TL-MR6400 after update Firmware
1. There are Error Code : 1
2. Imei : undefined


Is any solution to fix it...?

 

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#1
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1 Accepted Solution
Re:Modem Failure After Update Firmware-Solution
2025-10-11 03:23:05 - last edited 2025-11-07 07:52:39

  @IkhsanCK 

Hi, have you tried to factory reset TL-MR6400_V5.3 by holding the reset pinhole for about 10 seconds?

After TL-MR6400(EU)_V5.30_1.5.0 Build 221121, I saw there are two newer firmware versions. Have you tried to update to the latest TL-MR6400(EU)_V5.30_240716:

https://www.tp-link.com/en/support/download/tl-mr6400/v5.30/#Firmware

 

By the way, may I know how long you have had the TL-MR6400?

Thank you very much.

Best regards.

 

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Recommended Solution
  0  
0
#2
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3 Reply
Re:Modem Failure After Update Firmware-Solution
2025-10-11 03:23:05 - last edited 2025-11-07 07:52:39

  @IkhsanCK 

Hi, have you tried to factory reset TL-MR6400_V5.3 by holding the reset pinhole for about 10 seconds?

After TL-MR6400(EU)_V5.30_1.5.0 Build 221121, I saw there are two newer firmware versions. Have you tried to update to the latest TL-MR6400(EU)_V5.30_240716:

https://www.tp-link.com/en/support/download/tl-mr6400/v5.30/#Firmware

 

By the way, may I know how long you have had the TL-MR6400?

Thank you very much.

Best regards.

 

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
Recommended Solution
  0  
0
#2
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Re:Modem Failure After Update Firmware
2025-10-16 06:12:53 - last edited 2025-10-16 06:14:24

Hi Thank You has answer my questions
But i had try it before and update the firmware

And all nothing happen to my Modem Router

I used Wifi Method for update the firmware

 

I Had these Modem Router about 3 Years

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#3
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Re:Modem Failure After Update Firmware
2025-11-07 07:52:32

  @IkhsanCK 

Hi, thanks for the update.

It is very likely that there is something wrong with the hardware. 

It is suggested to contact the local retailer to see whether the device is under warranty.

Best regards.

 

 

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
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#4
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Information

Helpful: 1

Views: 534

Replies: 3

Tags

Network Connectivity Firmware Update Installation VoLTE