No network connection outside

No network connection outside

No network connection outside
No network connection outside
2025-10-02 10:04:02
Model: TC82 KIT  
Hardware Version: V2
Firmware Version: 1.3.1

I bought this camera yesterday.

We have a Mercusys mesh network with 2.4GHz/5GHz.
When I first installed the camera, I disabled 5GHz.

After installation with the TAPO app, I turned the 5Ghz back on.
Because I couldn't connect to the camera outdoors, I uninstalled it, deleted it from the app.

Then reinstalled it, this time with 5GHz enabled.
After that, the camera worked fine inside and outside.


This morning I tried the camera again, but I couldn't connect.

When I put the camera back inside, it suddenly reconnected.

After I put the camera outside again, it initially stayed connected, but after about 5 minutes, there was no network connection anymore.

 

The distance between inside and outside is about two meters.
My phone has a maximum Wi-Fi signal both indoors and outdoors.

  0      
  0      
#1
Options
4 Reply
Re:No network connection outside.
2025-10-03 12:39:44

  @FredFJ 

I tried several times to install again, but the problem remains the same.

So next week I bring it back to the shop and ask my money back.

  0  
  0  
#2
Options
Re:No network connection outside.
2025-10-10 07:35:05

  @FredFJ 

Hi, 
If the camera disconnects from Wi-Fi after being placed outdoors, the disconnect phenomenon may be related to the network diagram and environment. If you are willing to troubleshoot, please confirm the following information.


  1. Please describe your network diagram, such as internet cable -- wireless router ))) RE, camera, etc.
  2. How far is the camera from the router? Are there any obstacles, such as doors, walls, or other physical barriers? 
  3. Is the camera connected to the router directly, or is there an AP/RE between them? 
  4. When you test the signal strength with your phone outdoors, is the phone at the same place as the camera (the same location and height)?
  5. What's the LED status on the camera when it is disconnected?

 

Best Regards

  0  
  0  
#3
Options
Re:No network connection outside.
2025-10-10 08:07:48

  @Solla-topee 

 

I already brought back the camera and bought the same model again.

This one is even worse because I cant configure it at all!

I tried to configure is with and without the mesh network.

Also this one goes back.

  0  
  0  
#4
Options
Re:No network connection outside.
2025-10-10 11:43:31

  @FredFJ  Hi, in this situation, we hope you can enjoy your new devices.

  0  
  0  
#5
Options