How to turn off sound

How to turn off sound

How to turn off sound
How to turn off sound
3 weeks ago - last edited a week ago
Model: TC60  
Hardware Version:
Firmware Version:

How to turn off sound? I am sharing the app with 2 other people and when they access the camera they can also hear me and whatever conversation i am having while watching the video. This seems too intrusive plus i don't gain notification that someone is watching. Can anyone advise on how to stop sound access while just sharing video. I have gone to setting and turn off the sound recording button but this is not preventing them from hearing 

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#1
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1 Accepted Solution
Re:How to turn off sound-Solution
2 weeks ago - last edited a week ago

  @Nao1 

Hi,
Currently, the shared accounts can access the Live View, Talk, Voice Call, Pan/Tilt Control, and SD Card Video features of the camera. It's unable to stop sound access for the shared account now. 
We suggest voting and sharing your usage scenario on the thread "grant/deny permissions for a shared device". I'll log the feature request and forward it to the relevant team for evaluation.
Best Regards

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#2
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1 Reply
Re:How to turn off sound-Solution
2 weeks ago - last edited a week ago

  @Nao1 

Hi,
Currently, the shared accounts can access the Live View, Talk, Voice Call, Pan/Tilt Control, and SD Card Video features of the camera. It's unable to stop sound access for the shared account now. 
We suggest voting and sharing your usage scenario on the thread "grant/deny permissions for a shared device". I'll log the feature request and forward it to the relevant team for evaluation.
Best Regards

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#2
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