Manual Recording not working

Manual Recording not working

Manual Recording not working
Manual Recording not working
Saturday - last edited Monday
Model: Tapo C510W   Tapo C530WS  
Hardware Version:
Firmware Version:

For both my 510 and 530 cameras manual recording is not working and never has.  All detection video is flawless and "take photo" works as it should for both.  When pressing manual record button it turns red , counter proceeds and recording notice flashes on screen,. When press to stop it stops and recording saved to memory pops up.  When pressing playback and download then download file is there with proper time displayed but is all grey.  When selecting file it opens, starts playing, time length is correct but screen is then black.

 

Latest firmware  1.3.3 on both units, both have 225gb sd cards. Purchased and installed the 510w a year ago Nov, the 530ws purchased and installed one month ago.

 

Any ideas?

 

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#1
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1 Reply
Re:Manual Recording not working
Monday

  @510530 

Hi, 
For the reported phenomenon, please confirm the following information.


  1. What's the model number and OS version of your phone? Please test with a different phone if you have one, and then check if the manually recorded video plays well.
  2. What's the Tapo app version? Please ensure it's the latest one.
  3. Would you please send us a video showing the reported phenomenon? You can upload the video to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
 

Best Regards

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#2
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