Hello TP-Link / Tapo Customer Support Team,

I’m currently using a Tapo camera system including 1× Tapo C320WB and 3× Tapo C320WS. All cameras are connected using wired Ethernet (LAN) as the primary network connection (not Wi-Fi).

I’m facing a recurring issue: whenever my Internet connection becomes unstable or temporarily goes down, after the Internet is restored the cameras often fail to reconnect automatically and remain Offline in the Tapo app. I have tried waiting, rebooting the modem/router, and basic troubleshooting, but in many cases the cameras only recover after a factory reset and full re-setup, which is extremely time-consuming and disrupts home security monitoring.