C420 cameras stopped working

C420 cameras stopped working

C420 cameras stopped working
C420 cameras stopped working
2025-12-11 22:35:53 - last edited 2026-01-07 05:48:26
Model: Tapo C420  
Hardware Version: V1
Firmware Version:

I recently bought 2 new c425 cameras and connected them to my h200 hub, since then my 2 c420 cameras have stopped displaying any image and screen says 'Refresh' while still providing battery level. Ome of the c420 cameras also drains battery at a increased rate (around 4% an hour) dispite not displying or recording/notifications.

 

When i try to reconnect them there is no change to the issues. All these issues occured within 1 day of each other.

 

I have tried reseting all cameras and hub multiple times with no change.

 

Any help to resolve this issue without buying new cameras would be appreciated.

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Re:C420 cameras stopped working-Solution
2025-12-15 08:48:39 - last edited 2026-01-07 05:48:26

  @Chris018 

 

What's the firmware version of your H200? It seems like the same case described here, you may take a look. Solution: sudden malfunction of Tapo camera/doorbell (liveview, detection, etc) linked to Tapo H200

CES 2026 Meet TP-Link AI Assistant and More New Products!
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Re:C420 cameras stopped working-Solution
2025-12-15 08:48:39 - last edited 2026-01-07 05:48:26

  @Chris018 

 

What's the firmware version of your H200? It seems like the same case described here, you may take a look. Solution: sudden malfunction of Tapo camera/doorbell (liveview, detection, etc) linked to Tapo H200

CES 2026 Meet TP-Link AI Assistant and More New Products!
Recommended Solution
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