C500 Not connecting remotely while not on same network
C500 Not connecting remotely while not on same network
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2025-12-28 11:53:12 - last edited 2026-01-08 02:46:33
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C500 Not connecting remotely while not on same network
2025-12-28 11:53:12 - last edited 2026-01-08 02:46:33
My Camera C500 is not connecting from other network or mobile network, ( Showing offline)
it only connects with local network
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2025-12-29 11:09:59 - last edited 2026-01-08 02:46:33
Posts: 18706
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Re:C500 Not connecting remotely while not on same network -Solution
2025-12-29 11:09:59 - last edited 2026-01-08 02:46:33
Hi,
If your ISP is Optus, it's recommended to refer to the thread below for further assistance with the reported phenomenon.
[Tapo Smart Devices] Cannot be controlled remotely on the Optus network in Australia
Best Regards
>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras
>> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios
>> Enhance Your Tapo App Experience: Introduction to Several Practical Features
>> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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2025-12-29 11:09:59 - last edited 2026-01-08 02:46:33
Posts: 18706
Helpful: 3182
Solutions: 4177
Stories: 11
Registered: 2020-05-19
Re:C500 Not connecting remotely while not on same network -Solution
2025-12-29 11:09:59 - last edited 2026-01-08 02:46:33
Hi,
If your ISP is Optus, it's recommended to refer to the thread below for further assistance with the reported phenomenon.
[Tapo Smart Devices] Cannot be controlled remotely on the Optus network in Australia
Best Regards
>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras
>> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios
>> Enhance Your Tapo App Experience: Introduction to Several Practical Features
>> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
Recommended Solution
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2025-12-28 11:53:12 - last edited 2026-01-08 02:46:33
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