It looks like you've reached your device limit for playing this video. Please try again later.
Hi, I've getting this message when trying to look at yesterday's recordings. I'm the only one viewing and have already rebooted the camera. I can't update firmware, as it will bring back the audio issues I've had.
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Hi,
You can refer to the instructions below to troubleshoot the reported phenomenon.
What to do if the Tapo app reports "You've reached your device limit for playing this video."
If the same phenomenon persists, please confirm:
1. What's the model number and OS version of your phone?
2. What's the Tapo app version?
3. Please try to change the password of your TP-Link account, ensure only you are logged in to the Tapo app with the new account, and then test if the same phenomenon persists.
What can I do if I forget my password of the cloud account?
Best Regards
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- Report Inappropriate Content
Hi,
You can refer to the instructions below to troubleshoot the reported phenomenon.
What to do if the Tapo app reports "You've reached your device limit for playing this video."
If the same phenomenon persists, please confirm:
1. What's the model number and OS version of your phone?
2. What's the Tapo app version?
3. Please try to change the password of your TP-Link account, ensure only you are logged in to the Tapo app with the new account, and then test if the same phenomenon persists.
What can I do if I forget my password of the cloud account?
Best Regards
- Copy Link
- Report Inappropriate Content
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