Solution Archer AX72 Failed to Connect to OpenVPN Server When There Is "-" in the Username
This Article Applied to:
Archer AX72_V1_1.2.1 Build 20230626 rel.36899(4555)
Issue Description:
After updating Archer AX72 firmware to the latest 1.2.1 version, some users might notice they are not allowed to connect to the OpenVPN server if their server username includes a "-" character, and it would report an Invalid format error as follows:
Available Solutions:
This reported issue is expected to be optimized in the upcoming official release. Currently, it is suggested to install the following beta to connect to the OpenVPN server if your VPN Server username also includes a "-" and cannot be changed by the OpenVPN provider:
Archer AX72_V1_1.2.1 Build 20230804
Note:
1. Please be sure you have read the Beta Firmware Agreement before proceeding!
2. This beta version can be applied to both the EU and US versions.
If the beta firmware does not help, please help confirm what kind of VPN server you are connecting to, and what is the name of it. It's suggested to contact the provider to check if they can help change the username to one that doesn't include a "-" character temporarily to allow the Archer AX72 to connect.