Home

Forums

Stories

Knowledge Base

Home Network Community > All Threads > Deco M4 5GHz not connecting issue

< All Threads

Deco M4 5GHz not connecting issue

nafis001

2024-06-27 22:30:32 - last edited 2024-10-10 09:10:07

Posts: 2

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-06-27

Deco M4 5GHz not connecting issue

2024-06-27 22:30:32 - last edited 2024-10-10 09:10:07

Tags: #Firmware Update #Feature Request

Model: Deco M4

Hardware Version: V2

Firmware Version: 1.6.1 Build 20231227 Rel. 80438

Recently, I purchased a Deco M4 (v2) router in Malaysia. However, I live in Bangladesh, where mobile devices typically support band 4. Because of this, I cannot use the 5GHz band on the router, which is always connected to channel 44. This situation is quite frustrating.

3 Reply

David-TP

2024-06-28 05:52:34

Posts: 12359

Helpful: 1710

Solutions: 1118

Stories: 9

Registered: 2020-04-14

Re:Deco M4 5GHz not connecting issue

2024-06-28 05:52:34

@nafis001

Hi, welcome to the community.

Is there any chance that you could return the Deco M4 and purchase one from the local market in Bangladesh. The Deco solid in the local market works on band 4.

Thank you very much and best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

nafis001

LV1

2024-06-28 06:35:45

Posts: 2

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-06-27

Re:Deco M4 5GHz not connecting issue

2024-06-28 06:35:45

@David-TP Unfortunately there is no chance. There is no return policy. Is there any way to change the firmware?

ImtiazAli

LV4

2024-06-29 11:44:31

Posts: 606

Helpful: 273

Solutions: 33

Stories: 0

Registered: 2021-03-21

Re:Deco M4 5GHz not connecting issue

2024-06-29 11:44:31

@nafis001 It's not that mobile devices typically support band 4 in Bangladesh, it's just that band 1 is restricted.

The only way is to contact Excel Technologies for enabling band 4 for 5 GHz

Just a M4 (2-pack) user who regrets buying it

nafis001

2024-06-27 22:30:32 - last edited 2024-10-10 09:10:07

Posts: 2

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-06-27

Information

Helpful: 0

Replies: 3

Deco M4 5GHz not connecting issue

Deco M4 5GHz not connecting issue

Information

Voters 0

Tags