@Luis4517 Hi, According to the UG of the Tapo C200 V3, the solid amber light means the camera is connected to the Wi-Fi but not connected to the cloud server. You can check if your router has a...

@Mayte0110 Hi, If you have subscribed to the Tapo Care service, the cloud video clips can be stored on our cloud server for up to 7 or 30 days(depending on your subscription plan). Once the cloud...

@SJPW Hi, If you have inserted an SD card into the camera to store video recordings, you can go to the camera's Device Settings> Storage & Recordings>microSD Card page to format the SD card to delete...

@Nolli Hi, Yes, the Tapo C520WS supports the Motion Tracking feature. If your Tapo app and camera are up to date, on the Tapo app>Camera's Device Settings>Detection page, you can go to the Auto...

@destar Hi, The IR light on the Tapo C520WS can't be turned off in the night mode. The IR light on the Tapo C520WS provides additional illumination to help the camera's image sensor capture more...

@Aananthi Hi, Please try to uninstall the Tapo app on your phone, clean caches, and install the latest Tapo app, then help check the following information if there are no recordings on the Playback...