@capofalcone Hi, I have reported the case to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm. Best...

@aroedl Hi, Usually, the camera will record the video clips forward for several seconds after it detects an event, so if your camera detects motion/person soon after turning off the privacy mode, the...

@Poppi63 Hi, I don't think the alarm feature on the Hub H100 is useless without a doorbell button since the hub can also work with other smart devices, such as the Tapo T100 motion sensor, and we can...

@pappl Hi, You can refer to the instructions below to troubleshoot if your Tapo camera keeps going offline. What should I do if my Tapo smart devices keeps losing connection or going Offline? If the...

@Customer0 Hi, In this situation, you can try to uninstall the Tapo app on your phone, clear caches, then reinstall the latest app from the Google Play store and check if the app will work fine....

Update on April 16, 2024. Hi, Generally, when a camera's motor rotates or a motion occurs in front of the camera, it generates more image data, requiring more computational resources to capture,...