@Muzzmonster76 Hi, Cloud recording duration is primarily determined by detected motion. For the Tapo Care cloud service, each video clip's length is limited to 3 minutes. If your cloud video clips...

@whineytable Hi, Please confirm the following information about the reported phenomenon. 1. With the notification feature enabled, when you go to the camera's Live View > Playback & Download >...

@TomC1 Hi, In your situation, please try the following steps. 1. On the doorbell camera, please press and hold the Sync/Reset button and the Anti-Theft Button simultaneously for 10 seconds to disable...

@Leighdegree Hi, As you can see in the TD21 datasheet, it supports Motion Detection, Person Detection, Pet Detection, and Vehicle Detection. It's unable to recognize familiar faces and stranger...

@Az4721987 Hi, The reasons for remote control failures may vary depending on different usage scenarios. In your situation, please follow the instructions below to troubleshoot. What to do if I can't...

@SA-STIC Hi, If you do not manually pan & tilt the camera to a different angle, please confirm the following information. 1. Please go to the Tapo app > Me > Device Sharing > your camera page to see...