@ashlhy Hi, You can try the following steps and see if they help. 1. Turn off your camera, and remove the SD card from it if there is one. Turn the camera back on with the original power adapter and...

@Cirpaciu Hi, If the Tapo C310 displays offline in the Tapo app at all times, you can try the following steps: 1. Ensure your router is working. 2. Press and hold the reset button on the camera for...

@Crivi Hi, Typically, you can refer to the following instructions to troubleshoot if the audio quality does not meet your expectations. Troubleshooting for better audio quality of my Tapo camera If...

@Erskine Hi, Please confirm the following information about the reported phenomenon. 1. What do you mean by saying the camera "turns up into its racket"? Does the camera tilt its lens up until it's...

@Ellesor Hi, You can refer to the instructions below to troubleshoot if you fail to control the camera remotely. What to do if I can't control my Tapo cameras on the Tapo app? If the same phenomenon...

@CStrong Hi, There are no images in this thread. You may upload the camera's live view page to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via...