@Graham64 Hi, Please go to the Tapo app > camera's Device Settings > Device Info page to check the camera's model number and hardware version. 1) If your cameras have the same model number and...

@danTe2025 Hi, You can refer to the instructions below to troubleshoot if the camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going offline? If the...

@KatS1 Hi, Please confirm the following information for the no sound phenomenon. 1. Refer to the UG of the Tapo C110 to find the camera's microphone, then remove obstacles on it if there are. 2....

@nescolano Hi, 1. If you have enabled the 2FA feature, please go to the Tapo app > Me > View Account > Login Security > Trusted Devices to see the devices that can log in to the Tapo app with your...

@gromit4x4 Hi, Your devices fail to establish the RTSP/Onvif connection may be because the number of devices used to stream the camera's live feed is up to the limitation. If you fail to establish...

@Fayiz_Ferosh Hi, Our Tapo app does not require an OTP when logging in on a new device. Typically, you just need to enter your TP-Link account and password, then you can log in to the Tapo app on a...