@Hung23 Hi, You can refer to the following instructions to troubleshoot if your camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going offline? If the...

@Joseph_ Hi, It may be that the camera is not successfully connected to our cloud server, so it can't detect the new firmware. You can try to enable a hotspot Wi-Fi on your phone, factory reset the...

@C310NK Thank you for sharing your experience and attempt~

@Wensy Hi, To better understand your situation, please confirm the information in this post. What is your camera's model number, firmware, and hardware version? Please ensure that your camera's...

@RUSH2112 Hi, 1. You may try factory resetting the camera by pressing the reset button for 10 seconds, then reconfiguring it and checking if it helps. 2. If the problem persists, you can use the...

@Deanosaurus Hi, My previous explanation may have caused some misunderstanding. The following details may clarify the situation. Typically, when streaming the camera's live feed on a device, you need...