@Willski101 Hi, You can refer to Case 2 in the instructions below to troubleshoot the reported phenomenon. What should I do if I can't view the Tapo camera? Please confirm the following information...

@Mat17777 Hi, If you have a Tapo C325WB V1 and select the Spotlight Off mode (the live view page displays a colorful image without spotlight and infrared light on in low-light conditions) in the...

@Swasle Hi, Please provide the following information for the reported phenomenon. 1. On the camera's Device Settings > Detection page, please send us the screenshots of the Detection page, the...

@Harikrushna1990 Hi, If the camera does not return to its original position after tracking, it may be that the camera continues to detect new events in the new position. If that's not the case, would...

@Cliff123 Hi, It's recommended to enable a hotspot Wi-Fi on your phone or your wife's phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check...

@510530 Hi, Just double-confirm: is your Tapo app version 3.16.184 or 3.17.184? Did you download the Tapo app from Google Play? Would you please send us a video showing the reported phenomenon that...