@Mark_T Hi, Please check if the following instructions are helpful. Why Tapo hub constantly ring or play a different ringtone when Tapo doorbell is pressed? Best Regards

@Basi Hi, 1. On the Tapo app > camera's Device Settings > Video & Display > Night Mode settings page, which mode you have selected? You can select the Infrared mode and check if it helps. 2. It looks...

@VlastimilM Hi, 1. What's the LED status on the camera when it does not respond to the ping command? 2. What's the model number of your router? You can check if rebooting the router will be helpful....

@Niall-C Hi, Typically, you can refer to the instructions below to troubleshoot if fail to set up the camera. What should I do if I fail to configure Tapo Camera? If the problem remains, please...

@cryptoAG95 Hi, On the Tapo C500, when it has Motion Tracking/Auto Tracking enabled, the camera's default position is where it starts tracking the event. After tracking an event, the camera will...

@Adam18 Hi, Typically, you can refer to the instructions below to troubleshoot if you fail to set up the camera. What should I do if I fail to configure Tapo Camera? Please confirm the following...