@brassrat Hi, 1. Please ensure you have enabled Camera Account and set the username & password on the camera's Device Settings > Advanced Settings > Camera Account page. 2. On your Windows 10...

@Lou56 Hi, Please confirm the following information about the reported phenomenon. 1. In the morning, before you manually put your hand in front of the camera, what's the LED status on the camera? Is...

@roydz Hi, I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. Please also collect the app log on your iPhone or iPad, refer...

@Mozzer Hi, Do you mean you can watch the camera's live feed after opening the Tapo app? This is normal, but has nothing to do with the notification feature. It's suggested to check the information...

@Rogecsa Hi, You can refer to the instructions below to troubleshoot the reported phenomenon. What can I do if fail to stream the Tapo camera via the RTSP/ONVIF protocol? Please confirm the following...

@Lou56 Hi, What's your camera's model number, hardware, and firmware version? The phenomenon you encountered is not clear. Please describe it in detail so we can provide proper suggestions. For...