Not working TAPO c200 after updating
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This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I wanted to put new software on the camera, but it was not updated, and the camera froze. The red indicator and night light are on. Reset does not help. Off-on too. I was using the camera for literally 30 minutes. The program itself does not see it either. What to do in this case?
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Hello everyone,
If the Tapo C200 camera got a firmware update failure, make sure you have tried to factory reset the camera with camera powered on, check camera still responds to a factory reset , or if the camera still broadcasts the Tapo Camera _XXX default SSID, or if the LED flashes amber and green.
If factory reset does not help, the device could be faulty, please contact the retailer or local support to finish the last troubleshooting or check device warranty.
When contact local support or retailer, you may attach 1. the problem description with device model and hardware version 2. Led status on camera 3. if there was any power outage 4. the proof of purchase and SN , so they could deal with your case faster.
* I will be marking this post as the 'solution' to this topic in order for our forum uses to find this information easily, thank you for your understanding.*
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Good day.
Thank you very much for your time and patience.
Did the system LED still lit up?
When you reset the camera, would the system LED start blinking?
And may I know where are you located?
Was there any abnormal behavior during the firmware update?
Thank you very much.
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@Ievgen i am facing the same issue
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camera not responding after firmware update, camera only showing 4 Red LEDs, powered on,
and nothing else
i have tried reset methods but unsuccessful
please advise how to reset without mobile app, because i cannot find my camera in mobile app now
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Good day,
Thanks a lot for your time and patience.
Please refer to this link to reset the Tapo cameras:
https://www.tp-link.com/support/faq/2705/
By the way, where are you located and how long have you had the camera?
Thank you very much.
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today iv just got new one was workin and after I made update to firmware it’s not responding no more , ps nothing up normal happened or any wrong with connections while the update. . I did reset more than 5 times with all ways , plz help
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Sorry for the delay.
Nice to see you again.
Please refer to the reply on another post.
And if the reseller refused the warranty service, once the receipt is confirmed later, TP-Link could still help you get the replacement.
Thank you very much.
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@Solla-topee i had the same issue with tapo c310. Whats wrong with tp link. Issues always arise with firmware updates
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hello
i have the same issue with my c200 after the sw update yesterday the camera is frozen , only the infrared leds are on , I can not reset the camera I can not make anything . Somebody solved this problem ?? What I can do ?
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hello,
I update the camera software today and the now the red light is on all the time and frozen. Reset , power on and off does not help. Total 4 cameras affected.
please help..
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I have the same issue here.. I'm from cavite. please help us with this issue.. thank you so much.
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