Alexa does not discover devices

Alexa does not discover devices
Alexa does not discover devices
2020-11-30 08:20:23

1. I configured two TP link bulbs using Kasa app and both of them work fine using the App.

2. I followed the instructions to set up these bulbs in Alexa app. They show they are set up correctly. But I don't see them in Alexa App.

3. However, I noticed they are showing up on Alexa App on my son's Alexa App and the Alexa Show device in his room. 

4. Alexa can turn or or turn off the newly set up bulbs only from my son's Alexa App or Alexa device

5. I am not able to set up them in my Alexa App on my phone. 

 

The Kasa account is linked to my email account but it still does not work.  These bulbs were previously used in my son's room. 

 

0
0
#1
Options
1 Reply
Re:Alexa does not discover devices
2020-12-10 03:33:29

@dpgA 

Hi, sorry for the delay.

Did both your Alexa APP and the child’s APP use the same email account or different?

And if you ask Alexa to discover the devices on your phone, what would be the error message?

Thank you very much.

0
0
#2
Options